Moon-Boot.com - Information and Ordering - Terms and Conditions

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   Table of Contents

Our Company
Our money back guarantee 
Credit cards accepted
Table of shoe sizes
Delivery charges - shipping costs
Currencies Exchange Table
|
Order inquiries 
|
Delivery information
| Rapid Delivery Service 
|
Returns and exchanges
| Need help deciding? 
|
Security of ordering 
|
How to order
Feedback what our customers say about us"
Credits - Impressum
Legal Terms
Partner

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  Our Company: Moon-Boot.com - Rabanser Shoes

The Rabanser Family has managed for three generations the most specialized shoe shops in Val Gardena Italy.
Since the year 1997 our Company is in the Online Business, with a lot of success especially with Costumers from the German speaking Country´s and the United States. Have a look at our Feedback Page.

Our Address:
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

E-mail address of our Customer Service: info@snow-boots.com
We are available via phone during the European business time (09,00 - 12,00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language

  Guarantee: Money back guarantee

We guarantee every item in our online store. If for any reason you are not completely satisfied with your purchase, return it for a prompt exchange or refund.

Return (European Union only)
You have the right to cancel the contract, without giving a reason, within 14 days. The cancellation period expires after 14 days from the day when you or a third party, other than the transporter and designated by you, takes physical possession of the goods. To exercise your right to cancellation, you must inform Rabanser s.n.c. Rezia 63 I-39046 Ortisei (BZ) Italia of your decision to cancel the present contract via an explicit declaration (for example a letter sent by post, fax to +39 0471 796176 or email to info@snow-boots.com. You can also complete the cancellation - return form on this website, or you can send any other explicit declaration to our website www.snow-boots.com.  If you should choose this option, we will email you an acknowledgment of receipt. Please wait for our e-mail with the instructions for the return before sending the package! We remember you that the shoes have to be in perfect conditions and in the original Box or nylon sack plus an additional packing in order to protect the original. Please do not apply tape directly on the original package (carton box/ nylon sack). The refund may be suspended in case the returned product and its original package are damaged and cannot be resold. Please enclose the Proforma invoice to the package so refund can be executed correctly. Do not return wear shoes. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. In order to comply with the cancellation period, you need only send the communication relating to the exercising of your right to cancellation before expiry of the cancellation period.

If you withdraw from this contract, you will receive a refund of all payments that you have made to us, including shipping costs (for European Union orders only) (except for any supplementary costs arising from any choice of a more expensive shipping method than the standard method that we offer), without undue delay and in all cases not later than 14 days from the day when we were informed of your decision to cancel this contract. Such refunds will be made using the same payment method that you used for the original transaction, unless you expressly agreed otherwise; in any case you should not incur any fees as a result of such a refund. The refund may be suspended until the goods are received or until we receive proof of posting of the goods by the customer, whichever is received first. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. The time limit will be respected if you return the goods before expiry of the 14 day period. The direct costs of return of the goods will be payable by you. We remember you that the shoes have to be in perfect conditions and in the original Box or Nylon Sack. Do not return wear shoes.

Attention customers outside the European Union: please ask for the Instruction’s before you return!
Please not return your order without our instructions, otherwise we can't accept your parcel!


Exchange (European Union only)
Please make a new order with the size you want to have and after we get the return shoes back, we will credit your card.
Otherwise we will wait till we get the shoes back and then we will send you the right size.


Print the form page and enclose it with the returned merchandise. 

Send your package to: 
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

We are Authorized Dealers, Moon-Boot.com - Rabanser Shoes is a authorized dealer for all products offered on our site. All products sold carry full manufacturers guarantee. We sell only the best quality products, made by the finest companies, and stand behind every pair we sell. Please contact us immediately in the unlikely event that you have a problem. Moon-Boot.com - Rabanser Shoes provides all customers the very best personal service available. We want you to be completely satisfied with every purchase.

Colors and Textures: We cannot guarantee item color and/or texture as it appears on our website. Colors and textures may be influenced by the individual computer and color settings in which the items are viewed. We recommend adjusting your computer's color settings to a minimum palette of 256 colors. For the highest quality, please set your computer's resolution to AT LEAST 16-bit color. Thank you.

  Credit Cards Accepted

We accept Visa, Diners, American Express, Mastercard and Paypal.
For your protection, we can only accept credit card orders where the shipping address matches the card's billing address.
We accept Credit Card orders by telephone:
We are available via phone during the European business time (09,00 - 12,
00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language
We have also chosen to apply a deferred payment plan. This means that your payment will be debited to your credit card only after your merchandise has been shipped.
If you prefer to fax your order, use our shopping cart and at the final order page, please print out the order page and fax it to this nr. Fax +39 0471 797934.

For Mail orders make the same like with the fax orders, but use this Adress:
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

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  Table of Shoe Sizes

European kids
18
19 20 21 22 22.5 23 23.5 24 25 25.5 26 26.5 27 27.5 28 29 29.5 30 31 31.5 32 33 33.5
34
 
British
kids
3
3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 1 1.5
2
 
American
kids
3
4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.0 12.5 13.0 13.5 1 1.5 2
2.5
 
UGG
kids
        5   6   7 8   9   10   11 12.0   13.0              
UGG
Junior
                                      1   2 3  
4
 
European kids
18
19 20 21 22 22.5 23 23.5 24 25 25.5 26 26.5 27 27.5 28 29 29.5 30 31 31.5 32 33 33.5
34
 
America
Junior
3 3.5 4 4.5 5 5.5 6 6.5 7                                  
UGG
Junior
5   6                                              
Europan
Junior
35 35.5 36 36.5 37 37.5 38 39 40
                             
American womens
5
5.5 6 6.5 7 7 7.5 8 8.5 9 9.5 10 10,5 11             
Timberland
men
              6 6.5 7   7.5 8.0 8.5   9.0 9.5 10 10.5 11 12 13 13.5 14 15
American men
3
4,5 5.5 6 6.5 7 7 7.5 7.5 8 8.5 9 9.5 10 10.5 11 11 11.5 12 13 14 15 16
British
2
3 3.5 4 4.5 5 5.5 6 6 6.5 6.5 7 7.5 8 8.5 9 9.5 10 10 10.5 11 12 13 14 15
European
35
36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 46 47 48 49 50
Asian
22.0
22.5 23.0 23.5 24.0 24.5 25.0 25.5 25.5 26.0 26.0 26.5 26.5 27.0 27.5 28.0 28.5 29.0 29.0 29.5 30.0 30.5 31 32 33

  

EU Size 16 = 9,4 cm

EU Shoe Sizes in Centimeters (Foot lenght)

EU Size 17 =10,0 cm
EU Size 18 =10,7 cm
EU Size 19 =11,4 cm
EU Size 20 =12,0 cm
EU Size 21 =12,7 cm
EU Size 22 =13,4 cm
EU Size 23 =14,0 cm
EU Size 24 =14,7 cm
EU Size 25 =15,4 cm
EU Size 26 =16,0 cm
EU Size 27 =16,7 cm
EU Size 28 =17,4 cm
EU Size 29 =18,0 cm
EU Size 30 =18,7 cm
EU Size 31 =19,3 cm
EU Size 32 = 20,0 cm
EU Size 33 = 20,7 cm
EU Size 34 = 21,3 cm
EU Size 35 = 22,0 cm
EU Size 36 = 22,7 cm
EU Size 37 = 23,3 cm
EU Size 38 = 24,0 cm
EU Size 39 = 24,7 cm
EU Size 40 = 25,3 cm
EU Size 41 = 26,0 cm
EU Size 42 = 26,7 cm
EU Size 43 = 27,3 cm
EU Size 44 = 28,0 cm
EU Size 45 = 28,7 cm
EU Size 46 = 29,3 cm
EU Size 47 = 30,0 cm

 

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  Delivery Charges (estimate for credit card order, 1 pair and the Country Germany)
  Note: If you want to have the exact shipping price, try to order and before you complete your order, the system shows you the right cost for your destination!

  till 1,00 KG till 2,00 KG
Express cash on delivery
Europe (Central EU only) 6,90.- EUR (03 to 06 days) 9,00.- EUR (03 to 06 days)

 
Credit card order (Standard Shipping)

Europe (Central EU) 4,90.- EUR (10 to 16 days) 7,00.- EUR (10 to 16 days)
Europe 10,00.- EUR (10 to 16 days) 16,00.- EUR (10 to 16 days)
Europe (NO EURO) 18,00.- EUR (10 to 16 days) 22,00.- EUR (10 to 16 days)

USA / Canada

25,00.- EUR (18 to 30 days) 34,00.- EUR (18 to 30 days)

 
UPS Express (GLS Express - EMS Express - DPD Express)

Europe (Central EU) 10,00.- EUR (3 to 6 days) 12,00.- EUR (3 to 6 days)
Europe 14,00.- EUR (4 to 9 days) 16,00.- EUR (4 to 9 days)
Europa (NO EURO) 22,00.- EUR (4 to 9 days) 26,00.- EUR (4 to 9 days)

USA / Sud America and Canada

39,00.- EUR (7 to 14 days) 45,00.- EUR (7 to 14 days)

Asia - Oceania - Africa and all others 

39,00.- EUR (10 to 18 days) 45,00.- EUR (10 to 18 days)

 
FEDEX or UPS Super Express

Europe (Central EU) 25,00.- EUR (2 to 3 days) 35,00.- EUR (2 to 3 days)
Europe 35,00.- EUR (2 to 4 days) 40,00.- EUR (2 to 4 days)
Europa (NO EURO) 40,00.- EUR (2 to 4 days) 45,00.- EUR (2 to 4 days)

USA / Sud America and Canada

50,00.- EUR (3 to 6 days) 70,00.- EUR (3 to 6 days)

Asia - Oceania - Africa and all others 

50,00.- EUR (3 to 6 days) 70,00.- EUR (3 to 6 days)


For domestic, USA and EU orders, there is a 5,00 EUR insurance available, to cover free replacement for items lost or damaged in transit. It is very important that you insure all parcels for your protection. 
Delivery charges vary according to the weight and the destination of the order. If you have any questions you may email us and we will be happy to estimate the charges.
In any case, we don't grant a repayment of the forwarding expenses, not even in the case of a late delivery.
It's possible that outside the EU you have to pay customs charges.

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  Order Inquiries

To Order by Phone, we are available during the European business time. If you have questions about your order, you may email your inquiry to info@snow-boots.com for quickest attention. In addition, you may also order by email info@snow-boots.com The credit card billing information can then be trasmitted by subsequent telephone contact:
We are available via phone during the European business time (09,00 - 12,00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language
If you prefer to fax your order, use our shopping cart and at the final order page, please print out the order page and fax it to this nr. Fax +39 0471 797934.
For Mail orders make the same like with the fax orders, but use this Adress:
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

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  Delivery Information and Multiple Shipments

Our policy is to process all orders promptly. We ship all merchandise within 7 days of completed order. We will notify you promptly if we are out of stock on an item. Since we want to get as much merchandise to you as soon as possible, multiple item orders may be delivered separately. There are no additional delivery charges for multiple shipments. Moon-Boot.com - Rabanser Shoes reserves the right, to use another equivalent or better delivery service, then selected. For non-accepted parcels, we charge the shipping and customs costs to the customer.

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  How to order

Select the product and the size, click on the add button, write your email address and click on continue, write your address and click on continue, select your shipping type and click on continue, write your credit card data and click on continue, confirm your order, now your order is complete.

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  Rapid Delivery Service

In a hurry? Select the rapid delivery shipping on the order page and you will receive your order so fast as possible.
(FEDEX - DHL Express - EMS Express - DPD Express). Only in-stock items are available for this service.

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  Returns and Exchanges

If for any reason you are not completely satisfied with your purchase, return it for a prompt exchange or refund. 

Return (European Union only)
You have the right to cancel the contract, without giving a reason, within 14 days. The cancellation period expires after 14 days from the day when you or a third party, other than the transporter and designated by you, takes physical possession of the goods. To exercise your right to cancellation, you must inform Rabanser s.n.c. Rezia 63 I-39046 Ortisei (BZ) Italia of your decision to cancel the present contract via an explicit declaration (for example a letter sent by post, fax to +39 0471 796176 or email to info@snow-boots.com. You can also complete the cancellation - return form on this website, or you can send any other explicit declaration to our website www.snow-boots.com.  If you should choose this option, we will email you an acknowledgment of receipt. Please wait for our e-mail with the instructions for the return before sending the package! We remember you that the shoes have to be in perfect conditions and in the original Box or nylon sack plus an additional packing in order to protect the original. Please do not apply tape directly on the original package (carton box/ nylon sack). The refund may be suspended in case the returned product and its original package are damaged and cannot be resold. Please enclose the Proforma invoice to the package so refund can be executed correctly. Do not return wear shoes. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. In order to comply with the cancellation period, you need only send the communication relating to the exercising of your right to cancellation before expiry of the cancellation period.

If you withdraw from this contract, you will receive a refund of all payments that you have made to us, including shipping costs (for European Union orders only) (except for any supplementary costs arising from any choice of a more expensive shipping method than the standard method that we offer), without undue delay and in all cases not later than 14 days from the day when we were informed of your decision to cancel this contract. Such refunds will be made using the same payment method that you used for the original transaction, unless you expressly agreed otherwise; in any case you should not incur any fees as a result of such a refund. The refund may be suspended until the goods are received or until we receive proof of posting of the goods by the customer, whichever is received first. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. The time limit will be respected if you return the goods before expiry of the 14 day period. The direct costs of return of the goods will be payable by you. We remember you that the shoes have to be in perfect conditions and in the original Box or Nylon Sack. Do not return wear shoes.

Attention customers outside the European Union: please ask for the Instruction’s before you return!
Please not return your order without our instructions, otherwise we can't accept your parcel!


Exchange (European Union only)
Please make a new order with the size you want to have and after we get the return shoes back, we will credit your card.
Otherwise we will wait till we get the shoes back and then we will send you the right size.


Print the form page and enclose it with the returned merchandise. 

Send your package to: 
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

  Need Some Help Deciding?

Let our knowledgeable Fashion Consultants help you coordinate your selections. They are personally familiar with every item in our online store and are available during the European business time to assist you. You may reach your personal Fashion Consultant by calling our number:
We are available via phone during the European business time (09,00 - 12,00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language

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  Concerned About Security?

So are we. When you place an order from our online store, your credit card information is protected by the SSL Server of  Internet Service Italy. To increase even more the level of security, all credit card numbers are stored on a computer that is not connected to the internet. After you submit your card details, all credit card information is transferred to this safe machine. Networks or modems cannot access this computer, and numbers are not stored in any other place.We have also chosen to apply a deferred payment plan. This means that your payment will be debited to your credit card only after your merchandise has been shipped.
Still don't want to use your credit card on the Internet?

We accept Credit Card orders by telephone:
We are available via phone during the European business time (09,00 - 12,00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language
If you prefer to fax your order, use our shopping cart and at the final order page, please print out the order page and fax it to this nr. Fax +39 0471 797934.

  Still don't want to use your credit card on the Internet?

Use our order System Cash on Delivery (only EURO Europe) and pay the Shoes at the Postman.
We accept Credit Card orders by telephone:
We are available via phone during the European business time (09,00 - 12,00 15,00 - 19,00)
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number +39 335 388 122 for English language
If you prefer to fax your order, use our shopping cart and at the final order page, please print out the order page
and fax it to
this nr. Fax +39 0471 797934.

For Mail orders make the same like with the fax orders, but use this Adress:
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

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  Credits

 

Titolare del sito www.snow-boots.com:
Rabanser s.n.c. di Rabanser M. & C.
Rezia Via, 63 - 39046 Ortisei (BZ) Italy
P.Iva: 01391430210
Tel. (0039) 0471 79 61 76 - Fax (0039) 0471 79 79 34
E-Mail: info@snow-boots.com
Web: www.snow-boots.com

Concept & development:
© INTERNET SERVICE™

Via Sneton, 17 - 39046 Ortisei (BZ)
Partita IVA: 02296350214
Tel. (0039) 0471 78 64 80 - Fax (0039) 0471 78 18 85
E-Mail: info@internetservice.it
Web: www.internetservice.it

   
Contenuti / links:

Internet Service™ sottolinea che non ha nessuna influenza sui contenuti grafici e sulla programmazione di pagine e/o siti collegati tramite link (collegamento ipertestuale) dall'attuale sito. Per tale motivo non si assume la responsabilità e non garantisce in alcun modo dei contenuti, l'incompletezza o la correttezza dei testi delle pagine e/o siti collegati. L'attuale sito internet potrebbe contenere pagine e/o sezioni modificabili dal titolare del sito tramite sistema CMS (Content Management System) o sistema programmato appositamente, per tale motivo Internet Service™ non si ritiene responsabile della correttezza o completezza di tali contenuti.

Pflichtinformation nach EU-Verordnung Nr. 524/2013 des Europäischen Parlaments und Rats
Plattform zur Online-Beilegung verbraucherrechtlicher Streitigkeiten (ODR) der Europäischen Kommission:
http://ec.europa.eu/consumers/odr/

Informazione obbligatoria ai sensi del Regolamento UE n. 524/2013 del Parlamento europeo e del Consiglio
Piattaforma per la risoluzione delle controversie online dei consumatori (ODR) della Commissione europea:
http://ec.europa.eu/consumers/odr/

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:
http://ec.europa.eu/consumers/odr/

Invio dati / privacy:
Informativa ai sensi dell'art. 13 del Decreto legislativo 196/2003 sul trattamento di dati personali e consenso al trattamento dei dati: I dati raccolti in questo sito hanno la finalità di registrare l'interessato ed attivare nei suoi confronti un servizio informativo su offerte, prezzi e simili relativi alla struttura turistica / ditta rappresentata da questo sito internet. Il conferimento di tali dati, trattati con modalità elettroniche, è facoltativo; tuttavia il mancato conferimento comporta l'impossibilità di trattamento da parte del gestore. L'interessato può richiedere l'aggiornamento, la rettificazione e l'integrazione dei dati incompleti o inesatti, nonché la cancellazione quando il trattamento violi norme di legge o di regolamento, oltre alle altre facoltà previste dall'art. 7 del D. Lgs. 196/2003, contattando il titolare del trattamento, dell'attuale sito internet.

Testi / foto:
Le foto ed i testi presenti sulle attuali pagine sono fornite dal titolare del sito internet. Alcune foto utilizzate per la realizzazione di questo sito possono essere state prese dall'archivio fotografico di Internet Service™.

  
  Project Markus Rabanser (President of the Shop Owner Association of Val Gardena Italy)
  Graphics Luca Prinoth (Artist)
  Tech Support Internet Service s.n.c.
  Legal Support DDr. Christoph Perathoner

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  Legal Terms

PLEASE READ CAREFULLY.
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE LEGAL TERMS OF USE.

If you do not agree with any of the below Legal Terms of Use, do not use this site.

Moon-Boot.com - Rabanser Shoes reserves the right, at any time, to modify, alter, or update these Terms of Use,
and you agree to be bound by such modifications, alterations, or updates.
This site is controlled and operated by Moon-Boot.com - Rabanser Shoes, a italian corporation from its offices located at:
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210

E-mail address of our Customer Service: info@snow-boots.com
The phone number +39 335 5928694 or +39 0471 797934 for Italian and German languages
The phone number is +39 335 388 122 English language


Data about the activity of visitors to this site is automatically provided to Moon-Boot.com - Rabanser Shoes when you sign on. It is used by us for internal review in aggregate and non-personally-identifiable form. E-mail addresses and other personally identifying data about about you is known to Moon-Boot.com - Rabanser Shoes only when voluntarily submitted or posted to us. Moon-Boot.com - Rabanser Shoes uses personally identifying data provided by visitors to tell you about carefully screened products which we feel may be of interest to you, and we may also share this information with other interested parties from whom we think you may want to receive information about merchandise for your own use or for gift giving.

Moon-Boot.com - Rabanser Shoes may include some links to other Internet sites maintained by third parties for your convenience only ("Linked Sites"). Neither Moon-Boot.com - Rabanser Shoes, its parent or subsidiary companies, nor their affiliates operate or control in any respect any information, products or services on Linked Sites which are not owned or controlled by an affiliate of Moon-Boot.com - Rabanser Shoes. You access them at your own risk and by accessing them you leave Moon-Boot.com - Rabanser Shoes site. Moon-Boot.com - Rabanser Shoes, whether or not it has a relationship with Linked Sites, is not responsible for the content on the Linked Sites and disclaims all liability for any injury you experience while you are in such Linked Site.

These Terms of Use constitute an agreement which is effective until terminated by Moon-Boot.com - Rabanser Shoes, at any time, without notice. Moon-Boot.com - Rabanser Shoes may terminate your right to use this site immediately without notice to you if, in Moon-Boot.com - Rabanser Shoes's sole discretion, you fail to comply with any of these Terms of Use. In the event of termination, you are no longer authorized to access Moon-Boot.com - Rabanser Shoes site, and the restrictions imposed upon you with respect to Products copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall survive the termination of this agreement. These Terms of Use constitute the entire agreement between you and Moon-Boot.com - Rabanser Shoes relating to the subject matter addressed herein.

This agreement is governed by and shall be construed in accordance with the laws of the State of Italy, the principal place of business of the parent company of Moon-Boot.com - Rabanser Shoes, without giving effect to any principles of conflicts of law. You agree to bring any claims against Moon-Boot.com - Rabanser Shoes exclusively in the federal courts of the Province Bolzano South Tyrol Italy.
  

General terms of business

The general terms of business regulate the managing of the contract, the duties of the firm Rabanser OHG and the user and the course of concluded contracts between the user and Rabanser OHG.General information regarding Rabanser OHG, the offered items and services and the contracts are to find at custom information.

§ 1 Object of the general terms of business
The object of the general terms of business is the regulation of the contract conditions for all the contracts between Rabanser OHG and the user, concluded by means of the online shop. The validity of the general terms of business is respectively based on the version of the contract conclusion’s time.

§ 2 Realization of the contract
The online shop offers are not binding. While clicking the order-button, the user is willing to get a binding accordance with the supplier for purchase the contents of the shopping basket. The contract will be realized by the supplier’s return declaration after having sent the order. The user gets the declaration immediately after having clicked on the order-button, so, the contract has been realized.

§ 3 Duty to information
During the order the user has the duty to give true information.In case of omission of this information or sent of false data, especially a false e-mail address, the supplier has the right to withdraw the concluded contract. The withdrawal is given by a written notice sent per e-mail.Immediately after conclusion of the contract the supplier sends an e-mail to the customer’s registered e-mail address with all the custom information.The user is committed to inform instantly the supplier at info@snow-boots.com , if this e-mail didn’t reach him within 24 hours after the conclusion of the contract.The customer has to take care about the accessibility of the mentioned e-mail account from the moment of the sent data, without being inaccessible for the reception of e-mail messages, due passing on, closure or overfill of the e-mail account. An error is suspected, if an e-mail sent to the user comes back three times consecutively or through the impossibility of sending due a false address.

§ 4 Right of revocation
If for any reason you are not completely satisfied with your purchase, return it for a prompt exchange or refund. 

Return (European Union only)
You have the right to cancel the contract, without giving a reason, within 14 days. The cancellation period expires after 14 days from the day when you or a third party, other than the transporter and designated by you, takes physical possession of the goods. To exercise your right to cancellation, you must inform Rabanser s.n.c. Rezia 63 I-39046 Ortisei (BZ) Italia of your decision to cancel the present contract via an explicit declaration (for example a letter sent by post, fax to +39 0471 796176 or email to info@snow-boots.com. You can also complete the cancellation - return form on this website, or you can send any other explicit declaration to our website www.snow-boots.com.  If you should choose this option, we will email you an acknowledgment of receipt. Please wait for our e-mail with the instructions for the return before sending the package! We remember you that the shoes have to be in perfect conditions and in the original Box or nylon sack plus an additional packing in order to protect the original. Please do not apply tape directly on the original package (carton box/ nylon sack). The refund may be suspended in case the returned product and its original package are damaged and cannot be resold. Please enclose the Proforma invoice to the package so refund can be executed correctly. Do not return wear shoes. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. In order to comply with the cancellation period, you need only send the communication relating to the exercising of your right to cancellation before expiry of the cancellation period.

If you withdraw from this contract, you will receive a refund of all payments that you have made to us, including shipping costs (for European Union orders only) (except for any supplementary costs arising from any choice of a more expensive shipping method than the standard method that we offer), without undue delay and in all cases not later than 14 days from the day when we were informed of your decision to cancel this contract. Such refunds will be made using the same payment method that you used for the original transaction, unless you expressly agreed otherwise; in any case you should not incur any fees as a result of such a refund. The refund may be suspended until the goods are received or until we receive proof of posting of the goods by the customer, whichever is received first. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. The time limit will be respected if you return the goods before expiry of the 14 day period. The direct costs of return of the goods will be payable by you. We remember you that the shoes have to be in perfect conditions and in the original Box or Nylon Sack. Do not return wear shoes.

Attention customers outside the European Union: please ask for the Instruction’s before you return!
Please not return your order without our instructions, otherwise we can't accept your parcel!


Exchange (European Union only)
Please make a new order with the size you want to have and after we get the return shoes back, we will credit your card.
Otherwise we will wait till we get the shoes back and then we will send you the right size.


Print the form page and enclose it with the returned merchandise. 

Send your package to: 
Moon-Boot.com - Rabanser Shoes
Rabanser s.n.c. di Rabanser M. & C.
63 Rezia

39046 Ortisei (BZ)

Italy Europe

P.Iva IT 01391430210
.

§ 5 Delivery of goods, services
    1. The receipt of an order is immediately worked out by the supplier. He hands over the goods to the delivery firm at the latest on the second day after the conclusion of contract.
    2. With the handing over of the goods to the delivery firm the supplier has fulfilled his service and the risk passes on the user.
    3. The service delivery will be carried out immediately, except if otherwise stipulated. If the service delivery should not be made via internet and if the user is not reachable at his indicated address, so the user falls behind with taking on the service. In that case he has to compensate the additional costs emerged by the vainly approach.
    4. The supplier is no more compelled to carry out the assured service and has the right to withdraw the contract, if the user isn’t reachable twice in despite of an agreed written fixed date.
    5. If the supplier doesn’t realize the assured services for the agreed date, the user has the right to withdraw the contract.
If a delivery isn’t possible due the non-availability of the products, so the supplier has the right to withdraw the contract without carrying out the assured service. In this case, the supplier is obligated to inform immediately the user about the non-availability and if necessary, to reimburse immediately the eventual emerged money consideration.We never accord a reimbursement of the delivery costs, neither in case of a late delivery. The cash on delivery can be reimbursed after our collect at the delivery firm.

§ 6 Payment
The purchase price or payment become immediately due, unless otherwise noted.If the agreement provides a recurring service and the user has to settle periodic payments, so he has to pay them in advance on every first day of the month. In case of a cancellation, the odd payments of the user will be refunded periodically.The user falls behind automatically, if the payment of the invoice isn’t settled. In case of recurring services, the user will fall into arrears with the payment without any reminder, if he failed the date of payment.In this case, legal interests payable on arrears will be charged.The customer only has the right of compensation, if his counterclaims are legally valid or recognized by the supplier.The customer is only entitled to exert the right of retention, if his counterclaim is based on the same contractual relation. 

§ 7 Forwarding and delivery charges

    1. Forwarding charges are only calculated on delivery of goods, except regular periodical deliveries (subscriptions).
    2. The amount of the forwarding charges depends on the kind of delivery and the destination. Customs duties and taxes are eventually charged in countries out of the EU.
After the dispatch of the merchandise, the right of exchange or return within 20 days is guaranteed; the forwarding charges, taxes and handling charges are in this case (both directions) for the customer’s account. The items have to be returned in perfect conditions, in the original package and without any sign of wear. In case of return of the merchandise we principally only accept post-paid consignments. Shoes as special offer (with reduced price) are excluded from the right of return or exchange.

§ 8 Reservation of proprietary rights
The delivered goods are of the supplier’s proprietary until the total payment of the purchase price, independently of the expiry of the revocation term.

§ 9 Guarantee

    1. The guarantee is determined by the legal requirements with the conditions of following regulations.
    2. The user has the duty to control the receipt merchandise in regard to evident defects. If he ascertains evident defects, so, he immediately has to inform the supplier; in other case he has no more rights of guarantee toward the supplier.
    3. The supplier is not responsible for defects caused by the user, neither in case of simple wear marks. This situation is not comprised in the user’s right of revocation.
    4. In case of defected merchandise, the supplier is entitled to choose a second delivery or the retouch. If the retouch fails definitively or the further delivered goods are defected, too, the user can stipulate the return of the merchandise for the refund of the agreed price or ask the reduction of the purchase price.

§ 10 Liability
The supplier is absolutely liable for the intention and gross negligence of his collaborators, legal representatives and leading managers. This also counts for assured qualities. No assurance of the qualities for the goods or services is given. The description of the items and services represents no assurance of the qualities. The supplier doesn’t assure any quality for the rest, too.He is only liable for negligence, if an essential duty of the contract regarding the completion of the contract purpose was violated (fundamental duty).The rights of contract violation are in lapse within two years without prejudice to any mentioned settlement.  The law of liability of the product remains unaltered. The mentioned regulations are also valid for the supplier’s realizing assistants.Not the supplier, but the producer only is liable for eventual product defects, so, possible complaints are directly relayed to the producer. He decides about the eventual reparation or the exchange of the products. In no case the supplier is liable for injuries or accidents caused by the use of the offered products.

§ 11 Data protection    
The supplier only takes those user’s data, which are indispensable for the execution of the order and the conclusion of the contract. He only uses the data provided by the user for the purposes consented by this one.

§ 12 Laws applied
Every contract is based on the Italian law, except the UN purchase right. With an acquisition on our website you accept the condition to institute eventual proceedings against the supplier (Rabanser OHG) only at the competent district court of the Province Bolzano/Italy. This agreement is regulated conforming to the law of the Italian country, the location of the head office of the Moon-Boot.com - Rabanser Shoes Society, and should be built according to this bill. Herewith you agree to address every eventual proceeding against Moon-Boot.com - Rabanser Shoes only to the regional court of the Province Bolzano/South Tyrol, Italy.

§ 13 Differing conditions of the customer
In case of the customer’s use of own general terms of business not conforming to these general terms of business, the supplier’s general terms of business have exclusive validity.

§ 14 Trademark rights
The trademarks of the offered products are in possession of the respective producers and not of Rabanser O.H.G.

§ 15 Use of the websites
If you are using these websites, you automatically are in accordance with the mentioned statutory terms of use.
If you disagree with anyone of the mentioned statutory terms of use, please don’t use this website.
At any time Moon-Boot.com - Rabanser Shoes reserves the right to renew, modify or update these terms of use.


Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: ec.europa.eu/consumers/odr/

Date: 15.02.2016


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